Frequently Asked Questions

Find answers to common questions about our products and services

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What types of electric wheelchairs do you offer?

We offer foldable carbon fiber wheelchairs, lightweight aluminum wheelchairs, heavy-duty wheelchairs, and mobility scooters. All products are CE and ISO certified.

What certifications do your products have?

All products are CE certified for Europe, FDA approved for the US, and UKCA certified for the UK. Our facility follows ISO quality standards.

What is your minimum order quantity?

We offer flexible trial orders with no strict MOQ. You can order as few as 1-10 units for sampling. Bulk orders get competitive pricing.

Can I customize products with my branding?

Yes, we offer full OEM/ODM services including logo, colors, packaging, and design modifications based on your drawings or samples.

What payment methods do you accept?

We accept T/T (bank transfer), L/C, Western Union, and PayPal. Typically 30% deposit with balance due before shipment.

What is your production lead time?

Standard lead time is 15-30 days depending on quantity. Samples can be ready in 3-5 days. Custom orders may need additional time.

Which countries do you ship to?

We ship to 200+ countries worldwide. Main markets include North America, Europe, Australia, Southeast Asia, and the Middle East.

What shipping methods are available?

Sea freight (economical for bulk), air freight (5-10 days), and express (DHL/FedEx/UPS for samples). We ship from Ningbo/Shanghai ports.

What warranty do you offer?

12-month warranty covering manufacturing defects. Free replacement of defective parts. Extended warranty available for bulk orders.

Do you provide after-sales support?

Yes, including technical troubleshooting, spare parts, user manuals, and video tutorials. We respond within 24 hours.

Can I visit your factory?

Absolutely! We welcome visits to our Ningbo facility. Contact us to schedule and we can arrange airport pickup.

How can I become a distributor?

Contact us with your business profile, market area, and expected volumes. We offer competitive distributor pricing and marketing support.

What is the battery life and range?

Range of 15-25 km per charge depending on model. Battery lasts 2-3 years with regular use. Replacement batteries available.

What is the weight capacity?

Standard models support 100-150kg. Heavy-duty models up to 180kg. Check specific product specs for exact limits.

How long does shipping take?

Sea: 20-35 days, Air: 5-10 days, Express: 3-7 days. Tracking numbers provided for all shipments.

Do you handle customs clearance?

We provide all export documentation. Import customs is typically handled by the buyer or their customs broker.

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